policy and privacy

At Canto del Agua Lodge, we value and protect your privacy. This policyPrivacy Policy describes how we collect, use, disclose and protect your personal information when you visit our website, make reservations or interact with us.

1. Information We Collect

We collect different types of information to provide and improve our services:

• Personally Identifiable Information (PII):

• Contact Information: Full name, email address, phone number, postal address.
• Reservation Information: Dates of stay, room type, special preferences, number of adults and children.
• Payment Details: Credit card information (securely processed by third parties and not stored directly by us), transaction history.
• Identification Information: For check-in purposes, we may request identification documents (passport, ID card) as required by local laws.

• Non-Personally Identifiable Information:

  • Usage Data: Information about how you access and use our website, such as IP addresses, browser type, pages visited, time spent, operating system, etc.
  • Device Data: Information about the device you use to access our website (model, unique identifiers, etc.).
  • Location Data: Approximate location information derived from your IP address.

2. How do we collect your information?

We collect information in the following ways:

• Directly from You: When you make a reservation, subscribe to our newsletter, contact us through online forms or by phone, or provide us with information during your stay.
• Automatically: Through technologies such as cookies, pixels, and similar technologies when you visit our website. This helps us improve your browsing experience and understand how our site is used.
• From Third Parties: We may receive information from online booking platforms (OTAs) with which we collaborate, travel agencies, or business partners, provided that such information is shared in accordance with their own privacy policies.

3. How Do We Use Your Information?

We use your information for a variety of purposes, including:

• Process and Manage Reservations: Confirm, modify, and manage your reservations at the lodge.
• Communication: Send you reservation confirmations, relevant information about your stay, respond to your inquiries, and provide customer service.
• Personalization of the Experience: Tailor our services and offers to your preferences and stay history.
• Marketing and Promotions: With your consent, we may send you newsletters, special offers, and promotions about our services. You may opt out of receiving these communications at any time.
• Service Improvement: Analyze the use of our website and services to improve them, develop new features, and understand our guests' needs.
• Legal Compliance: Comply with our legal obligations, resolve disputes, and enforce our agreements.
• Security: Protect the safety of our guests, staff, and property.

4. Sharing your Information

We do not sell nor do we rent your personal information to third parties. We may share your information in the following ways: circumstances:

• Service Providers: With third parties that provide services on our behalf, such as payment processors, IT service providers, email marketing platforms, etc. These providers are contractually obligated to protect your information and use it only for the purposes for which it was provided.
• Online Booking Platforms (OTAs): When you make a reservation through an OTA, we'll share the necessary information with them to process your reservation.
• Legal Compliance: When required by law, in response to court orders, subpoenas, or similar legal requests, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, asset sale, or any other transaction involving all or a portion of our business, your information may be transferred as part of that transaction.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Remember your preferences.
• Analyze website traffic and usage trends.
• Personalize content and advertising.
• Track the effectiveness of our marketing campaigns.

You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, Some parts of our website may not function properly.

6. Your Privacy Rights

You have certain rights regarding your personal information, which may include:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of any information inaccurate or incomplete personal information.
• Deletion ("Right to be Forgotten"): Request the deletion of your personal information, under certain conditions.
• Opposition: Object to the processing of your personal information for certain purposes.
• Data Portability: Receive your personal information in a structured, commonly used and machine-readable format, in order to transmit it to another controller.
• Withdrawal of Consent: Withdraw your consent at any time if processing is based on it.

To exercise these rights, please contact us at the email or postal address below.

7. Data Security

We implement administrative, technical and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no data transmission over the Internet or electronic storage system can guarantee the security of the 100%.

8. Links to Sites Third Parties

Our website may contain links to third-party websites. This Privacy Policy does not apply to privacy practices from such sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to persons under the age of 18. We do not knowingly collect information children's staff. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. or for legal reasons. We will post the revised version on our website with the date it was last updated. We encourage you to review this policy periodically.